Shipping policy

This Shipping Policy applies to orders placed through the Ivoré website. If you have any questions regarding your order or shipment, please contact our customer service team.

ORDER PROCESSING TIME

Orders are typically processed and shipped within 2–4 business days after your order is placed, unless otherwise stated on the product page.

Please note that processing times may be longer during product launches, sales, holidays, or periods of high order volume.

Orders placed on weekends or Canadian statutory holidays will begin processing on the next business day.

SHIPPING OPTIONS & DELIVERY COSTS

Ivoré works with a variety of trusted shipping carriers to provide reliable and cost-effective delivery options.

Available shipping methods and rates will be displayed at checkout and may vary depending on your delivery location, package size, weight, and selected service.

Estimated delivery times shown at checkout begin after your order has been processed and shipped and are provided by the carrier as an estimate only.

DELIVERY ADDRESS

Please ensure that your shipping address is complete and accurate before submitting your order.

If you notice an error in your shipping information, please contact us as soon as possible. We will make every effort to update the address before your order is shipped; however, we cannot guarantee that changes can be made once an order has entered processing or has been dispatched.

Ivoré Equestrian is not responsible for orders delivered to an incorrect address provided by the customer.

TRACKING YOUR ORDER

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Tracking updates are provided directly by the shipping carrier and may take some time to appear after your shipping label has been created.

Once a package has been transferred to the carrier, delivery timelines are outside of Ivoré's direct control. While we are happy to assist where possible, we are not responsible for delays caused by the shipping carrier, weather, customs, or other circumstances outside of our control.

LOST, STOLEN OR DAMAGED PACKAGES

If your order arrives damaged, or you believe your package has been lost in transit, please contact us as soon as possible with your order number and any relevant photos or information.

We will work with you and the shipping carrier to determine the appropriate next steps.

Ivoré is not responsible for packages that are confirmed as delivered by the carrier but are subsequently lost or stolen from the delivery location.

CANADIAN ORDERS

Orders shipped within Canada will be delivered using the shipping method selected at checkout.

Delivery times vary depending on destination and carrier service. Remote or rural locations may require additional transit time.

UNITED STATES & INTERNATIONAL ORDERS

Ivoré Equestrian may offer shipping to the United States and select international destinations.

International shipments may be subject to customs duties, tariffs, taxes, brokerage charges, or other import feesimposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in the purchase price or shipping fee and are the responsibility of the customer.

Customs requirements and fees vary by country, and Ivoré Equestrian cannot predict or control the amount that may be charged.

International shipments may also experience additional delays while being processed by customs authorities.

REFUSED OR UNCLAIMED SHIPMENTS

If a shipment is refused, unclaimed, or returned to Ivoré Equestrian because of an incorrect address, unpaid customs charges, or unsuccessful delivery attempts, any costs associated with returning the shipment may be deducted from the customer's refund where permitted.

Original shipping charges are non-refundable unless the return is the result of an error by Ivoré Equestrian.